How To Use The Mobile App

Mobile App Questions

Learn more about our FREE mobile app for smart phones and mobile devices. View your bill, sign up for alerts/reminders, view your payment history, pay your bill, and more with our mobile app. Do you still have questions? Click the red button to get in touch with us.

What features does the Mobile App have?

Both the Mobile Apps and the Mobile Web App give you the ability to view your accounts, view your bills, make secure payments directly from your mobile device, view your payment history, modify or maintain your subscriptions for alerts and reminders, and contact us via email or phone.

Once you’ve installed a Mobile App on your phone, you’ll also have the ability to receive push notifications and view a map of our offices and payment locations.

How do I sign up for push notifications? Can I receive push notifications for multiple accounts?

The first time you launch the app after installing it on your mobile device, you’ll be asked whether or not you want to enable push notifications for the app on your device.  Select “OK” to enable push notifications. Next, be sure to select each individual account and enable the “Notify” option for every account you want to receive push notifications on this specific device.

If you have our app installed on multiple devices, don’t forget to enable push notifications for your accounts on each device, as the push notification settings for each account are device-specific.

How do I see your offices and payment locations? Do I have to log in first?

You do not have to log in to view addresses or maps to our office locations or to get our contact information. Simply open the App and use the “Locations” link at the bottom of the login screen.

How do I view my bill through the mobile app?

The app will display PDF versions of your available bills using the PDF reader you have on your smart device.

How current is the account information I see in the mobile app?

The information you see in the mobile app is shown in ?real-time?, so it’s always accurate. However, if you keep your mobile app open for an extended period of time, you should refresh the page by selecting a new option in order to ensure the information is still current.

I have several accounts. Can I see/pay them all in the mobile app?

Yes. Once you’ve logged in, you’ll be directed to a list of all of your accounts. To see the details for a specific account, simply select that account and the details will display above the list of accounts.  If you only have one account, the details for that account will show up as soon as you log in.

From the list of accounts, either select the option to pay all accounts, or select specific accounts for your payment. You can also make a payment to a single account by selecting the payment option when that specific account’s details are displayed.

Is the mobile app secure?

Yes! All critical information is encrypted in every transaction run through the Apps and the Mobile Web App, and no personal information is stored on your mobile device. However, mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

How do I get the mobile app for my phone/tablet?

Just look for our name (Kosciusko REMC) in the Apple App Store or in the Google Play Store. In the Google Play Store, if you can’t find our App, that likely means your phone is not supported – see the list of supported operating systems above (Is my device supported?).

Is my device supported?

Apps developed for iPhone®, iPod touch® and iPad® are compatible with the following iOS™ versions:
• iOS™ 7.0 and above

Apps developed for Android™ supports the following OS versions:
• Android 2.3.X and 4.X.X

The Mobile Web version of the App supports the following browsers:
• Safari® on iOS™ 6.0 and above
• Google Chrome™ on Android 2.3.X and 4.X.X
• Internet Explorer® on Windows Phone 7®
• BlackBerry® browser on BlackBerry OS 6 and above